AA
Alicia A

1 reviews | Active since Jun 2020

25 May 2021, 09:19

Eft not cleared in my account ( Standard bank to FNB)

I have been waiting on a claim payout for 5 days hence standard bank said it takes 2-3 working days excluding weekends/holidays yet nothing has reflected in my account as yet.

0
Replies (3)
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Alicia A's update25 May 2021, 12:24
Reviewer Update
I am so so DISSAPOINTED i have been calling for DAYS to confirm if you got the correct account details and sending my correct bank details including the FNB bank statement stipulating the account number and also written the account number on the agreement Loss paper only to find out that a consultant has captured the WRONG ACCOUNT DETAILS i am so DISCOURAGE at your service as i have been following up and all i hear all the time is payment has been done and after 5 days they tell me payment bounced back wrong account number has been captured which IS NOT MY PROBLEM AND DEMAND A IMEMDIATE PAYMENT .. the payment went through a lot of channels yet no one has picked up this ERROR!!! i am DISGUST in your service its not fair to make me wait another 3 days whilst its your fault!!! i DEMAND A IMMEDIATE PAYMENT!!! TODAY!
Standard Bank
Standard Bank's reply26 May 2021, 00:36
Official
 
Hello Alicia
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
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*** (fax)
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AA
Alicia A's update26 May 2021, 08:41
Reviewer Update
please tell me what will happen now what is the way forward as funds is still not reflecting