eft limit zeroed without warning

<p>I picked up a new business card from the bank last month. I went phyically to the branch but not one dared to inform me that upon picking a new card, my eft limit would be zeroed. I found out today when I tried to do an EFT for 10k. I called the online team and they told me I have to physically walk into the branch to ask for the limit to be raised. This is flipping ridiculous!! How do you think business owner have all the time to make up for your silly mistakes? all you had to do is inform me on the spot when I picked up the card of this issue and I would have rectified it there and then. Instead, you do not inform customers and tell them that we need to go to the branch again. You are the most uselsess bank on earth and provide the most abismal customer service to business owners. </p>