1 reviews | Active since Jan 2016

11 Apr 2016, 14:38

eft gone through with wrong beneficiary

I needed to buy a gearbox from a company - he sent me the invoice with a company name and account number I did an eft - he is also a client with standard bank. we tried to get our gearbox on Saturday - he did not respond to our calls. I went into greenstone this morning and I was told the beneficiary is a private account and not a company.. if Standard bank new system was running correctly it should have told me that the beneficiary and account number do not match and maybe I would not have not been ****med. I found the Greenstone staff did not want to help me and I was told they cannot fiddle on his account - who is protected by the bank \THE ******** OR THE HONEST PERSON\""

0
Replies (1)
Standard Bank
Standard Bank's reply12 Apr 2016, 08:37
Official
Hello smh1961,

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards

Complaint Resolution Centre
***
*** (fax)
***