EFT error and recall disaster

<p>After system maintenance on 24 July I completed an EFT that was supposed to be R510.</p> <p>R2922 was deducted from my account.</p> <p>Took two phone calls and 40min to get through to call centre and log a call.</p> <p>Was told it was an IT error that was affecting lots of people and would be resolved within 48 hours.</p> <p>A week later and 1.5 hours on the phone and numerous facebook posts the issue has still not be resolved - instead ANOTHER R2922 was taken off my account and PAID to "RECALL PASA INCIDENT" instead of refunded.</p> <p>There has been no communication to customers of the issue, no public releases and no apology or timeline for when this will be resolved.</p> <p>In the meantime "lots" of customers have been affected and are out of pocket - impacting business, overdraft fees, etc. Will there be any compensation for the costs incurred by customers in the process to resolve?</p> <p>Hugely dissappointed in Standard Bank and looking for a new bank!</p>