EFFECTIVELY *****ING - ABSOLUTELY USELESS

<p>My husband is a premier customer. We want to increase our monthly limit, cannot do it online, so-called 'banker' cannot do it, told to go into branch, Festival mall absolutely useless, no advice can be given. We go to Greenstone, then we are told we cannot increase our limit. They want to know where our funds come from, they need to verify it, and we cannot increase limit for 7-10 days! I asked for proof of bank policy regarding this, NOTHING can be supp****. The manager just says, oh this is the way it is! The money is cleared, shows as available, yet standard bank is HOLDING IT HOSTAGE. After yet another long phone call with his 'banker' last night, still cannot increase our limit. The money in the account belongs to US, NOT standard bank. Now this morning we cannot log on, tells us our card is deactivated. NOW WE CANNOT ACCESS ONE CENT OF OUR MONEY!!!!!!!!!!! YOU ARE *****ING !!!!!!!!!!!!!!</p>