Education compromised due to Std Bank systems

I have been a Std Bank client for almost 20 years - 2 years ago my son app**** for a Student Loan which was approved in less than a month. Income was confirmed via consistent deposits into my Std Bank Acc without the need for a Court Order in respect of maintenance contributions (my divorce decree is dated 1997 with a progression in maintenance since then) and a Contract from my Partner of 7 years in respect of their household contributions. We app**** in February this year and today I eventually instructed them to cancel the application as I am tired of sending the same questions and explanations to a general email address and then having the same request regurgitated from the same general email address. There is no personal interaction with your staff - even mails to the Prestige Banker just gets sent to the same general email address and I've had no response to my formal complaint I lodged. Really shocking that a child's education could be compromised by Std Banks nameless/faceless systems.