1 reviews | Active since Feb 2017

02 Feb 2017, 18:51

**** ****ED UP SERVICE

<p>Ive had it with **** ****ed up serivce from from Standard Bank branches in Jabulani Mall and Protea Gardens , I have had endless problems with my bank account since last yeaar June and no one at your ****en branches seems to be in a position to know whats happening on my account cannor help. I have visited Protea Gradens last year to discountinue a debit that has been going off on my account and I was assured that it would be stopped and even had the call centre guys from Standard bank confirm that as well. Beginning of January this year I then noticed amount of R99.00 going off again on my account without my consent. I then later in the same month visited Standard Bank in Jabulani Mall to lay a complain and too my surprise the consultant who was assisting me said theres nothing that can be done to stop the debit orders and I amd liable to my payment of any amount outstanding on my account .I decided to stop using the account as the account is now running on -R2216.13 because of the ****en debits going off on my account which I never initiated ,signed nor agreed on. I am seriously up to my eye***** with yur incompitent staff and useless managers who never attend to customers queries, complains ,grieviences and never at their offices.My next visit will the papers ..</p>

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2017, 13:09
Official

Good day Nthato Thito Mahlangu

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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