*****ed over by Standard Bank Consultant's Mistake

Standard Bank can not only make you use at least R110 airtime holding for a customer service consultant to answer your call (on the Prestige Banking line!!!).. but they continually have system errors and after being told I would be paying back R1300 on a term loan I took out, I was debited R5600 at the end of the month as the Consultant at Sandton Branch made a mistake! I would never have taken the loan if I knew the repayments would be so high .. needless to say, she **** about her mistake and I had to apply for debt consolidation as 75% of my debt was with Standard Bank! What does that tell you??