****ED OFF...ON HOLD FOR 30MINUTES FOR SECURITY UPGRADE

Since the security upgrade over the weekend I cannot get into my mobike app. No matter what i do it keeps saying invalid credentials. I messaged a Manager, Melanine yeaterday and she said she is no longer in that dept but will ask a manager to call me to assist. I sent a WA to her this morning to say noone called me and asked for an urgent call back but 1hr later no reply. I am now online with ur callcentre and am on hold for 30 f u c k n minutes!!!!! I sent melanie a screenshot when I was holding at that tym for 21minuts. Why tf am I inconvenienced because SBSA ****ed up this upgrade!!!!