CN
Crystal N
1 reviews | Active since Dec 2019
09 Apr 2021, 21:17
****ed off with inconsistency of debit dates !!!!!!!!!!!!
Hi there Please can someone contact me regarding my life insurance premium My premium is supposed to go off every month on a certain date as instructed however in the past two months including this month it has gone off earlier than I actually get paid!!!! What is going on ?? If something happens my beneficiaries lose out on my policy for yours's negligence and inconsistency and you would gain all my premiums and make some excuse whilst im not around to defend myself !!! Further to this , a debit fee of R25 is always taken out when the money isn't available when this isn't my fault .
Please have someone contact me urgently and deduct my premium on the 15th of each month as instructed prior Thank you
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Standard Bank's replyOfficial
10 Apr 2021, 00:52 Hello Crystal
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply10 Apr 2021, 00:52
Official
Hello Crystal
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***