HJ
Haley J

1 reviews | Active since Dec 2019

31 Oct 2021, 08:06

****ed off customer

Hi I was yesterday (Saturday) at Cape Gate mall and while i was at the till in checkers my card was declined, keep in that it only expires in 2 or 3 years and i did have money in the account, however i will not make any purchases if i did not have any money in the acc. The message the cashier gave me from the card machine is that i have reached my daily limit which was highly impossible because i had swiped at clicks for just above 200 and in the week swiped for above 2000 at checkers...then my mother had to lend a helping hand because if it was not for her i would have been even more embarrassed. So then i decided to go to an Atm which was offline, i decided to go to the Atm at the bank and believe it or not they were all offline.... So i could not withdraw any cash because all standard bank atm were offline in the mall now just imagine if i had to travel home and needed cash but i could not withdraw anywhere because seen that my card had declined at the shop i didnt wanna take a chance at a different atm.i am highly disappointed in this bank because now i contemplating on switching banks because this is pure BS!

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Replies (2)
Standard Bank
Standard Bank's reply31 Oct 2021, 20:15
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Nov 2021, 12:40
Official
Dear Haley J 

Thank you for posting your comments. 

An email was sent to you requesting further details. 

Awaiting your response.

Kind regards

Clint Petersen
Complaint Resolution Centre
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