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sinenhlanhla M
1 reviews | Active since Oct 2024
07 Oct 2024, 11:48
****ed customer
I submitted a funeral claim on Thursday but bi feedback as to what the status of the claim is. spend hours and hours waiting for a consultatnt to pick up the phone ! this is so unpleasant and frustrating. 48hr turnaround time does NoT exist!!!!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
07 Oct 2024, 12:18Dear Sinenhlanhla
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Oct 2024, 12:18
Official
Dear Sinenhlanhla
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
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sinenhlanhla M's updateReviewer Update
07 Oct 2024, 12:22Please let me know whats happening with the status of my claim. Please , I tried reaching out on social platforms to no avail! still waiting for the assesors call when i have shbmitted all required documents
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sinenhlanhla M's update07 Oct 2024, 12:22
Reviewer Update
Please let me know whats happening with the status of my claim. Please , I tried reaching out on social platforms to no avail! still waiting for the assesors call when i have shbmitted all required documents
Standard Bank's replyOfficial
07 Oct 2024, 13:12Dear Sinenhlanhla
Our team will follow up with the Insurance team.
Kindly be on the look out for further feedback from the Insurance team.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will follow up with the Insurance team.
Kindly be on the look out for further feedback from the Insurance team.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Oct 2024, 13:12
Official
Dear Sinenhlanhla
Our team will follow up with the Insurance team.
Kindly be on the look out for further feedback from the Insurance team.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will follow up with the Insurance team.
Kindly be on the look out for further feedback from the Insurance team.
Sorry for the inconvenience.
Kindest regards
Standard Bank Hello Peter Team
***
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sinenhlanhla M's updateReviewer Update
07 Oct 2024, 16:065 hours later !!! still nothing , come on guys
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sinenhlanhla M's update07 Oct 2024, 16:06
Reviewer Update
5 hours later !!! still nothing , come on guys
Standard Bank's replyOfficial
07 Oct 2024, 17:07Dear Sinenhlanhla
Apologies for the delayed response.
We will follow with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the delayed response.
We will follow with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Oct 2024, 17:07
Official
Dear Sinenhlanhla
Apologies for the delayed response.
We will follow with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Apologies for the delayed response.
We will follow with our team and we will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***