Easysell is not so easy after all

Went into the Easysell program as a hope of relief and distress but the process on its own has turned out to be a nightmare. We joined the program in June and shortly after that an estate agent had secured a buyer for us. With delays and no accountability and no 1 specific person to speak to it has become so tedious and frustrating. Even today the property has not been lodged and no 1 is saying a word.

Because the property was nearing repossession, we made the bank aware of the house being vacant and security concerns, the bank yet again failed to secure the property and only did so after the house was broken into and badly vandalised.

Every time I send an email they will just request for the account number, when I call I'm sent from pillar to post. To date we scratch our heads no knowing who to follow up with and how to follow up. Can this matter be concluded as the buyer is now loosing interest as we are all just left hanging.

Is there truly anyone working in the Easysell department or is everything just automated?