EasySell division of Standard Bank never available

I have made an offer to purchase on a insolvent property through EasySell (division of Standard Bank). <br> <br> Then app**** for a loan through Standard Home Loan division which was granted. My ref ***. The assessor went out and saw the house was not completed and awarded me a Building loan. <br> <br> As I am buying the property and have enough cash on hand to complete, I did not want the building loan and Standard instructed me to speak to EasySell as EasySell must instruct them that it is a Home Loan and not a Building loan and we can proceed.<br> <br> EasySell NEVER answers their phone. The 2 times in 5 days they did I was told they will phone me back. As we sit now I am currently holding on for 49 minutes. I have held on for at least 7 hours in 5 days.<br> <br> I tried laying a complaint at Standard Complaints division to be told they do not deal with EasySell (their own division) but will try and resolve it. They (Carmen) would not event take the EasySell reference number. MR130002. Complaint number ***<br> <br> The EasySell number even greats you as EasySell as division of Standard Bank.