Easy sell , incorrect information

I app**** for easy sell with standard bank in jan/Feb 2023 after they said they can help me with a restructure so I asked them to help me sell my property. I was told that my application was successful and I would get a call from an agent who would let me know when they will conduct a valuation and when I should grant them access to the property. I've never received a call. On 22 March I received an email from Refilwe stating that they removing me from easy sell because my property was burnt down and they can't help me sell it. I responded back to easysellmandates telling them my property is NOT burnt in any way and that their agent must have gone to the wrong g place. A couple of days later I send another Email ND still no response to date. Their auto response on email says 1 day turn around time it's now over a week. Standard bank if you don't want to assist me please just be straight so that I can make another plan because I can't afford the bond anymore hence I'm selling my property. Im already stressed and you people are stressing me even more. I need some clarity pls.