PM
Portia M

1 reviews | Active since Jan 2019

21 Feb 2026, 09:38

Early penalty withdrawal charge

I would like to lay a complaint against standard bank and warn people to play far from it. I opened a fixed savings account for rainy days and wasn't aware it was a 12 month savings account. My fault there fully take accountability for that, of the R1000 which I saved and thinking this was going to be a monthly thing it wasn't I was receiving R3.20 as interest accumulated each month which I thought it was ridiculous. I opted to get an early withdrawal to close it only to find out I am being charged 55% for that, I need that 55% back in my account as this is totally ridiculous to charge such a hefty interest to access my funds

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Replies (1)
Standard Bank
Standard Bank's reply21 Feb 2026, 10:00
Official
Dear Portia, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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