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MARY M

1 reviews | Active since Dec 2017

14 Dec 2017, 11:45

Early December Billings Query

I think I was too lenient on my previous complaint rating Standard Bank 3 stars on my previous complaint. After my last post complaining about the early Standard Bank Billings. I still received an sms today saying my money will reflect in my account after 24 hours. I will have to wait another day when I didn't even request or agreed to any early billing, my plans will have to wait.... I don't understand why Standard Bank saw the need to debit peoples accounts without their acknowledgement. I never requested for assistance or agreed to any early debit for my "convenience" as they state on their sms's. I don't think Standard bank realizes how serious this issue is. Still disappointed, this is unlike them.

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Replies (2)
Standard Bank
Standard Bank's reply14 Dec 2017, 12:00
Official

Dear MARY MOTHOBI

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Dec 2017, 13:45
Official

Dear MARY MOTHOBI

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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