Early debit orders followed by Honouring Fees

Item: Standard Bank
Rating: 1
Author: Lester A

My salary date is the 27th of the month and all my debit orders are set for this date or later. After more than 30 years with Standard Bank, this month seems to be different. One debit order went off on 23/03 and three more on 26/3. This pushed me over my overdraft, and now I see I have been charged 3 X R130 by Standard Bank for Honouring fees! I just Googled NAEDO and saw that collection is only processed when there are sufficient funds in the account, so why did this go through when my available balance did not cover it and it would be covered the next day? To charge me an extra R390 in bank fees? Do I have to fear this for next month again?

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

29 Mar 2018, 05:05

Complaint

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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Standard Bank's reply29 Mar 2018, 05:05

Official

Complaint

Thank you for posting your comment.

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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Lester A's updateReviewer Update

04 Apr 2018, 07:35

I sent my details to Complaint Resolution Centre as requested on 29 March, but have not even received acknowledgement of the mail. I will have to think of making a move because my bank fees are over R600 for this month.

Lester A's update04 Apr 2018, 07:35

Reviewer Update

Lester A's updateReviewer Update

04 Apr 2018, 10:09

I just got a call from Standard Bank telling me that it is not their problem and I should contact the other companies that I have the debit orders with. They refuse to refund the R390 Honouring fees that they charged me. My debit order date with these companies is on the 27th of each month and nothing have changed. I this how Standard Bank milk their customers?

Lester A's update04 Apr 2018, 10:09

Reviewer Update

Standard Bank's replyOfficial

04 Apr 2018, 11:03

Thank you for allowing us the opportunity to look into your matter.

Telephonic feedback has been provided to you today 04 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply04 Apr 2018, 11:03

Official

Thank you for allowing us the opportunity to look into your matter.

Telephonic feedback has been provided to you today 04 April 2018.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Lester A's updateReviewer Update

04 Apr 2018, 12:01

I would not call that feedback - just a call to inform me you are not interested. I am seriously reconsidering my "support and loyalty" of 30+ years!

Lester A's update04 Apr 2018, 12:01

Reviewer Update

I would not call that feedback - just a call to inform me you are not interested. I am seriously reconsidering my "support and loyalty" of 30+ years!