Early Debit Order ***** up

Item: Standard Bank
Rating: 1
Author: Anne L

Even after communicating with their customer care line they still ran a debit order earlier than they should have due to "christmas" and cost us money. Not to mention over a long weekend which of course prevented them from being able to action anything. Issues are being resolved, 5 days later... Abysmal service!

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Replies (1)

Standard Bank's replyOfficial

19 Dec 2018, 12:46

Dear Anne
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply19 Dec 2018, 12:46

Official