RC
Ridolf C

1 reviews | Active since Jul 2009

14 Dec 2016, 07:03

Early debit order ruined Christmas

<p>I received an SMS telling me that you will debit my account for my loan repayment on 15 December. I don't get paid on the 15th and the money in my account was supposed to be for gifts for Christmas. I was planning on buying gifts for my family on the public holiday 16th December but you will raid my account the day before. This is not treating your Customers fairly. I selected a debit order day because I know when my salary gets paid. Why would you go and change that? Just because your staff gets paid on the 15th does not mean everyone in the rest of South-Africa does as well.</p>

0
Replies (3)
Standard Bank
Standard Bank's reply14 Dec 2016, 14:25
Official

Good day Ridolf

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply15 Dec 2016, 11:14
Official

Good day Ridolf

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply20 Dec 2016, 09:27
Official

Dear Ridolf

Thank you once again for your posting.

I refer to our email correspondence and as per your response the matter will now be closed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***