PS
Pierre S

1 reviews | Active since Mar 2021

23 Mar 2021, 13:00

Early debit order deductions

Standard bank has decided for some reason to start debit my account early on the 23 of each month and not on the 25th as agreed. So every month when they debit me early they take the last money I have left before I am paid. Last month i spent a painly 3 hours on the phone trying to get my debit order date adjusted to the 25th of each month and the agent confirmed it was fixed. Surprise , surprise they go and debit me again early this month . What is the point of 3 hour call to fix what they changed without my permission in the first place . Come on standard bank is it that hard to fix my debit order date even after I called you last month!!

0
Replies (3)
Standard Bank
Standard Bank's reply24 Mar 2021, 03:27
Official
 
Hello Pierre
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply25 Mar 2021, 11:34
Official
Hello Pierre
  
Thank you for posting your comment. 
 
Please can you respond to our e-mail sent to you.
 
Kind regards

Customer Resolution Centre
PS
Pierre S's update25 Mar 2021, 11:59
Reviewer Update
Hi there, thank you for the response. I am not comfortable sharing this information via email . Please can standard bank call me so I know the call is recorded.