EAP Not Increased

I went to the Canal Walk branch on Sunday to complete forms to increase my EAP limit. It is now Wednesday evening and this has not been done. Why not?<br> <br> I phoned Internet Banking and was transferred to the Prestige call centre because, I was told, I was a Prestige customer owing to the credit card I have. I held on an inordinate amount of time to speak to someone. The total duration of my phone call has 23 minutes, at a cost of about R58, which I am sure Standard Bank will be happy to refund to me.<br> <br> The Prestige agent contradicted what Internet Banking had said and told me that I was not a Prestige client in spite of my credit card, and kept saying I should send a secure message even though I kept saying the Commissioner Street branch is absolutely useless with getting back to me or actioning anything. Now, can someone try to get the EAP limit increased - I drove twenty minutes to get to Canal Walk branch on Sunday just to increase my EAP. I have in the last day or two received some good service from one or two people at Standard Bank, but it seems that most of the time the service is appalling. Fix it and fix my EAP limit.