EAP limit - very angry!

I am seriously angry with this bank. What is the point of freaking Internet banking when you cannot use it! This morning I had to urgently make an eft but could not because my EAP limit was set at 0.00 I was told to dial a number which was freaking no help at all, because it was an automated voice call which got me nowhere, only wasting my airtime. I went into the bank two months ago to increase my limit, and I made use of the feature. This morning I could not and it was urgent. I feel like closing this account with standard bank because of this mornings happenings. It was an urgent transfer I had to do which could not be completed. I am a very angry customer now!