E wallet

On the 26th of January 2016, I went to the park view branch in Pretoria to get assistance with doing a cash send transaction. I unfortunately am not fami**** with the facility, so I got one of the tellers to assist me. She guided me through the process but to my surprise, the person who was meant to receive the cash send did not receive the money or the message as per the norm. When I went back to inquire, it was then discovered that instead of doing a cash send, the teller actually guided me through a different process which led to the money being send to the receivers bank account. I have been talking to people at head office, I am being put through pillar and post with no joy. All I need is the transaction to be reversed ASAP. The reason I went to the bank was solely to avoid mistakes like this from my side. Can the relevant person contact me, I refuse to call standard bank only to be put through one department after the other. Someone has to resolve this and revert to me ASAP.