MM
Mohamed M
1 reviews | Active since Aug 2022
15 Jan 2024, 20:46
Dysfunctional Standard bank ATMs
Today on the 15.01.2024.i had been went to the standard bank atm to withdraw my instant money voucher. Upon completing to enter my pin and voucher number. The screen went into a hanging mode and kept on repeating collecting cash. Long story short, no cash came out of the ATM. I eventually called the number that's provided on the instant money SMS and all I was told that my incident would be resolved withing 3 days. Unfortunately I cannot wait that long as it's the only money that's available. Now because of this i cannot buy electricity for my house, pay for my son's school transport or be able to get to work. I need this to be sorted within 24 hours. My reference number is ***.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
16 Jan 2024, 07:16Hi Mohamed
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply16 Jan 2024, 07:16
Official
Hi Mohamed
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
MM
Mohamed M's updateReviewer Update
16 Jan 2024, 13:43Good day
Please be advised that I have followed up with your instant money department. Which is something you supposed to be doing and be providing me with feedback. I have spoken to queen and she says there has been nothing done. I cannot wait any longer and this needs to be expidited.
Please be advised that I have followed up with your instant money department. Which is something you supposed to be doing and be providing me with feedback. I have spoken to queen and she says there has been nothing done. I cannot wait any longer and this needs to be expidited.
MM
Mohamed M's update16 Jan 2024, 13:43
Reviewer Update
Good day
Please be advised that I have followed up with your instant money department. Which is something you supposed to be doing and be providing me with feedback. I have spoken to queen and she says there has been nothing done. I cannot wait any longer and this needs to be expidited.
Please be advised that I have followed up with your instant money department. Which is something you supposed to be doing and be providing me with feedback. I have spoken to queen and she says there has been nothing done. I cannot wait any longer and this needs to be expidited.
Standard Bank's replyOfficial
16 Jan 2024, 13:52Good day Mohamed
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply16 Jan 2024, 13:52
Official
Good day Mohamed
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
MM
Mohamed M's updateReviewer Update
16 Jan 2024, 21:03Good day
Please be advised that I have received my funds via a new pin. I am pleased with the assistance received
Thank you
Satisfied customer
Please be advised that I have received my funds via a new pin. I am pleased with the assistance received
Thank you
Satisfied customer
MM
Mohamed M's update16 Jan 2024, 21:03
Reviewer Update
Good day
Please be advised that I have received my funds via a new pin. I am pleased with the assistance received
Thank you
Satisfied customer
Please be advised that I have received my funds via a new pin. I am pleased with the assistance received
Thank you
Satisfied customer
Standard Bank's replyOfficial
17 Jan 2024, 07:35Good day Mohamed
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Standard Bank's reply17 Jan 2024, 07:35
Official
Good day Mohamed
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***