Dysfunctional Banking, Unauthorised access to personal info etc

<p>I had been having trouble to make a once off payment on my internet banking. Despite being well within my EAP and having available funds, it kept bombing out at the last step. I phoned in to have this corrected so I can make my payment. </p> <p> </p> <p>I am livid that after 25 minutes on the line and speaking to 2 consultants, I am nowhere!!! Your security check questions are beyond ridiculous. They ask ridiculous and highly unfair questions like "what was my payment to my credit card last year June 2016?" HOW MUST I REMEMBER THAT??? My internet banking history doesn't even go that far back. How must the normal person know that. Or - is your telephone account 2 years and 11 months old??? HOW MUST I KNOW THE EXACT AMOUNT OF MONTHS. When I asked for a different question, they could not offer me one. And then they failed me twice on the security check and was told now to resolve my query, I would have to go into the branch. This is obscene!!!!!!!!!!!!!!! At this point I had already spent 25 minutes on the line at my cost. You are inconveniencing me and wasting my time. What is the point in banking with you when I can't do my banking and your security checks are so ridiculous that the owners themselves can't remember the exact specifics??? What was the exact amount you paid on your water bill last year June Standard Bank...off the top of your head? Do you know???? NO!!!!!!!!!!! Then when I tried looking up your customer complaints number, you had incorrectly listed the number as ***. This is not your number, it belongs to another business. </p> <p>Either you phone me and resolve this so I can actually do my banking, or I will move every single account I have with Standard Bank and report you to the ombudsman. </p> <p>PS. Your secure messages are useless too. You never follow up on them. I've sent these messages and you never contact me to action. I have still not managed to set a payment limit on my business account, which is another issue entirely. </p> <p> </p> <p>Your banking and Customer Experience levels are non-existent right now. You are not a bank - right now you are just holding my funds hostage and wasting my time, money and energy. Seems like all your energy is going into furniture and not customer service. </p>