Dysfunctional Banking, Unauthorised access to personal info etc

<p>Standard Bank.... what must I do to get a bank account that actually works???????????? After internet banking is once again not allowing me to add beneficiaries or make payments and throwing me out, I logged 2 secure messages and also an email directly to my banker, who is as useless as a solid metal pencil. Then since no one bothered to call me to sort it out, I phone the bank. Spend an hour on a phone call being transferred from one person to the next. Eventually she says she needs to escalate this to the technical team. In order to log the request I have to pass the security gauntlet. After successfully answering the questions (which I know are the right answers) I am told I failed the security check. Then she tries again. I am asked things like what is my current airtime balance?????? I say I don't know what my Telkom balance is, what does that have to do with them and how are they able to monitor my calls etc. I'm told they are basically allowed to spy on us. Anyway then she fails me again... meaning now I have to go to the BRANCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AGAIN. You are yet to respond to my last Hellopeter complaint. I want 1. my bank fees back because I have been unable to use my Bizlaunch account from the time I opened it and 2. I will be closing my Standard Bank accounts with you and moving to FNB </p>