KL
Kgaogelo L
1 reviews | Active since Aug 2019
07 Jan 2020, 07:28
Duplication of purchase
Have had a problem where standard bank double debits purchases then when you call them they tell you on the day you made that purchase they didn’t debit, hence the money left your account and you got an immediate sms after purchasing!!!
I mean it’s the 6th how can purchases from the 2nd or 3rd be moving up my statement ??? Why are they not immediate? Why do they show on statement on day of purchase only to reappear 4days later on top ?
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
08 Jan 2020, 21:22Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
Standard Bank's reply08 Jan 2020, 21:22
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
17 Jan 2020, 09:30Dear Kgaogelo Lera
Thank you for posting your comments.
emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply17 Jan 2020, 09:30
Official
Dear Kgaogelo Lera
Thank you for posting your comments.
emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
***