MS
Monja S
1 reviews | Active since Mar 2025
19 Jun 2025, 12:01
Duplicate transactions on a virtual card
If I could give a zero, I would.
I transferred money into my virtual card, only to see that all the transactions from the 18th and 19th of May have been duplicated on the 18th and 19th of June, leaving me in a substantial arrears on my virtual card - which I thought was impossible.
Not only has it been duplicated, for no reason, but I do not wish to have to jump through a thousand hoops again (there was a ***** breach as well a few months ago), to get someone to assist.
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Standard Bank's replyOfficial
19 Jun 2025, 12:13Good day Monja,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Jun 2025, 12:13
Official
Good day Monja,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***