SS
Shaun S
1 reviews | Active since Sept 2012
13 May 2022, 13:01
Duplicate debits on card transactions again
Again, duplicate debits of transactions resulting my account to be in a NEGATIVE BALANCE OF OVER R4000. I WANT these duplicate transactions corrected immediately. Im not visiting your branches to resolve issues as they are all just as useless. Ill be opening a ***** case with the police if these duplicate transactions are not correct. You will clearly see in my past two days transactions of my current account the duplicate amounts on tractions. Not once have i made any transactions without funds.
Helpful (0)
Replies (11)0
Replies (11)Standard Bank's replyOfficial
15 May 2022, 10:11Good day Shaun
Thank you so much for the reply.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Thank you so much for the reply.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 May 2022, 10:11
Official
Good day Shaun
Thank you so much for the reply.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Thank you so much for the reply.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
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Shaun S's updateReviewer Update
16 May 2022, 07:46I can confirm the duplicate transactions that overdraw my account (3 of them) with feed have NOT been returned as yet
SS
Shaun S's update16 May 2022, 07:46
Reviewer Update
I can confirm the duplicate transactions that overdraw my account (3 of them) with feed have NOT been returned as yet
Standard Bank's replyOfficial
16 May 2022, 09:04Good day Shaun
Thank you for bringing this to our attention.
Your matter has escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for bringing this to our attention.
Your matter has escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 May 2022, 09:04
Official
Good day Shaun
Thank you for bringing this to our attention.
Your matter has escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for bringing this to our attention.
Your matter has escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
SS
Shaun S's updateReviewer Update
16 May 2022, 21:08Hello i can confirm that all duplicate debits have been reversed back to my account thank you for this, however the two fees accociated with my account being overdrawn at R132 x 2 on 14 May has not been returned too, those fees was as a result of being overdrawn into a overdraft i dont have, totalling R264 for nothing that i have done wrong please so have this corrected. Thank you
SS
Shaun S's update16 May 2022, 21:08
Reviewer Update
Hello i can confirm that all duplicate debits have been reversed back to my account thank you for this, however the two fees accociated with my account being overdrawn at R132 x 2 on 14 May has not been returned too, those fees was as a result of being overdrawn into a overdraft i dont have, totalling R264 for nothing that i have done wrong please so have this corrected. Thank you
Standard Bank's replyOfficial
17 May 2022, 08:42Hello Shaun
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 May 2022, 08:42
Official
Hello Shaun
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Thank you for reaching out to us.
Your matter was escalated accordingly.
We will revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
17 May 2022, 08:45Good day Shaun
We glad to hear the transactions have been reversed.
Our team will be in touch regarding the honouring fees charged on your account.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
We glad to hear the transactions have been reversed.
Our team will be in touch regarding the honouring fees charged on your account.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply17 May 2022, 08:45
Official
Good day Shaun
We glad to hear the transactions have been reversed.
Our team will be in touch regarding the honouring fees charged on your account.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
We glad to hear the transactions have been reversed.
Our team will be in touch regarding the honouring fees charged on your account.
We greatly appreciate your continued support.
Kind regards
Standard Bank Help Centre
***
SS
Shaun S's updateReviewer Update
20 May 2022, 20:38I can confirm its now almost 7 Days and the 2 X R132 fees totalling R264 that was charged to my account for overdawing my account at the fault of standard bank due to duplicated transactions have still now been returned to my account. At the speed that things are corrected that do go wrong is shocking to me. It took 4 days for the money to be returned to me that overdraw my account into a overdraft i dont have, then i was charged fees, the money was returned in 4 days yes, bear in mind alot of people had NO money left as a result of this, we only get apologies after complaining, what about smses or some form of communication while things like this happens. I want my R264 back that was taken for FEES dated 14-05-2022 on my account. This was not my fault when my account was overdrawn.
SS
Shaun S's update20 May 2022, 20:38
Reviewer Update
I can confirm its now almost 7 Days and the 2 X R132 fees totalling R264 that was charged to my account for overdawing my account at the fault of standard bank due to duplicated transactions have still now been returned to my account. At the speed that things are corrected that do go wrong is shocking to me. It took 4 days for the money to be returned to me that overdraw my account into a overdraft i dont have, then i was charged fees, the money was returned in 4 days yes, bear in mind alot of people had NO money left as a result of this, we only get apologies after complaining, what about smses or some form of communication while things like this happens. I want my R264 back that was taken for FEES dated 14-05-2022 on my account. This was not my fault when my account was overdrawn.
Standard Bank's replyOfficial
23 May 2022, 08:33Good day Shaun
We apologise for the delay.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
We apologise for the delay.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply23 May 2022, 08:33
Official
Good day Shaun
We apologise for the delay.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
We apologise for the delay.
Our team will be in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
26 May 2022, 10:17Good day Shaun
Thank you for getting back to me.
I will send you an email shortly, please do reply.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to me.
I will send you an email shortly, please do reply.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply26 May 2022, 10:17
Official
Good day Shaun
Thank you for getting back to me.
I will send you an email shortly, please do reply.
Kind regards
Standard Bank Help Centre
***
Thank you for getting back to me.
I will send you an email shortly, please do reply.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
26 May 2022, 10:19Hello Shaun
We humbly apologize for inconvenience experienced. Our team is looking into this matter.
We will be in touch with further feedback.
Have a great day further.
Standard Bank Help Centre
***
We humbly apologize for inconvenience experienced. Our team is looking into this matter.
We will be in touch with further feedback.
Have a great day further.
Standard Bank Help Centre
***
Standard Bank's reply26 May 2022, 10:19
Official
Hello Shaun
We humbly apologize for inconvenience experienced. Our team is looking into this matter.
We will be in touch with further feedback.
Have a great day further.
Standard Bank Help Centre
***
We humbly apologize for inconvenience experienced. Our team is looking into this matter.
We will be in touch with further feedback.
Have a great day further.
Standard Bank Help Centre
***
Standard Bank's replyOfficial
30 May 2022, 08:32Good day Shaun
Thank you for feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply30 May 2022, 08:32
Official
Good day Shaun
Thank you for feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for feedback.
Kind regards
Standard Bank Help Centre
***
