AM
Angelena M
1 reviews | Active since Jul 2015
07 Mar 2024, 09:21
Duplicate debits
Yesterday I swiped at Retsos for the amount of R284.50. The amount was debited to my account twice yet Retsos has only one amount. After this experience I decided to check my bank statement for February. On the 6th an amount of R63 was debited for Isando Pharmacy and on the 7th R63 was debited to my account again. Standard Bank charges a levy (bank charges) when you load electricity and buy airtime. I am a pensioner yet Standard Bank feels they have a right to steel from pensioners! Yesterday I sent an email but clearly the bank feels it is not urgent to refund my money! I went to Retsis and they showed me that only one amount if R284.50 was credited to their account. Standard Bank is the worst bank to deal with. *****ing from pensioners is an absolute disgrace!!!! Shame on you Standard Bank!!!!!
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Replies (4)
Standard Bank's replyOfficial
07 Mar 2024, 09:25Hi Angelena
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply07 Mar 2024, 09:25
Official
Hi Angelena
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
AM
Angelena M's updateReviewer Update
08 Mar 2024, 15:21Today I received an SMS saying service request open and is due on 11th March. This is unacceptable!!!! I am a pensionerband I need my money which was double debited to my account!!! If I owed the bank R20 they would come down on me like a ton of bricks but it's fine for them to resolve my query at their leisure!!!!! I am going to write a complaint on social media as well and advise all and sundry NEVER to bank with Standard Bank. They take your money. For goodbess sake!!!! I am a pensioner and need my money now!!!! Not in a month's time!!!
AM
Angelena M's update08 Mar 2024, 15:21
Reviewer Update
Today I received an SMS saying service request open and is due on 11th March. This is unacceptable!!!! I am a pensionerband I need my money which was double debited to my account!!! If I owed the bank R20 they would come down on me like a ton of bricks but it's fine for them to resolve my query at their leisure!!!!! I am going to write a complaint on social media as well and advise all and sundry NEVER to bank with Standard Bank. They take your money. For goodbess sake!!!! I am a pensioner and need my money now!!!! Not in a month's time!!!
Standard Bank's replyOfficial
08 Mar 2024, 15:26Dear Angelena
Please be aware that the turnaround time indicated is only an approximate estimate of the time it would take to resolve; it might happen sooner.
Please keep an eye out for additional communications from our staff.
Continue to have a wonderful day.
Kindest regards, Standard Bank Hello Peter Team***
Please be aware that the turnaround time indicated is only an approximate estimate of the time it would take to resolve; it might happen sooner.
Please keep an eye out for additional communications from our staff.
Continue to have a wonderful day.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's reply08 Mar 2024, 15:26
Official
Dear Angelena
Please be aware that the turnaround time indicated is only an approximate estimate of the time it would take to resolve; it might happen sooner.
Please keep an eye out for additional communications from our staff.
Continue to have a wonderful day.
Kindest regards, Standard Bank Hello Peter Team***
Please be aware that the turnaround time indicated is only an approximate estimate of the time it would take to resolve; it might happen sooner.
Please keep an eye out for additional communications from our staff.
Continue to have a wonderful day.
Kindest regards, Standard Bank Hello Peter Team***
Best regards,
Standard Bank's replyOfficial
11 Mar 2024, 13:52Hi Angelena
Thank you for taking our call. As per our telephone conversation the reversal has been logged and reference numbers were provided you via SMS and telephonically. We will reach out to our team and find out if it's possible to get feedback before the due date. Please note that it's not promised that you will receive feedback before the due date.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our call. As per our telephone conversation the reversal has been logged and reference numbers were provided you via SMS and telephonically. We will reach out to our team and find out if it's possible to get feedback before the due date. Please note that it's not promised that you will receive feedback before the due date.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Best regards,
Standard Bank's reply11 Mar 2024, 13:52
Official
Hi Angelena
Thank you for taking our call. As per our telephone conversation the reversal has been logged and reference numbers were provided you via SMS and telephonically. We will reach out to our team and find out if it's possible to get feedback before the due date. Please note that it's not promised that you will receive feedback before the due date.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our call. As per our telephone conversation the reversal has been logged and reference numbers were provided you via SMS and telephonically. We will reach out to our team and find out if it's possible to get feedback before the due date. Please note that it's not promised that you will receive feedback before the due date.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team ***
Best regards,