Dudu Nkabinde consultant is horrible

I called Standard Bank and the consultant Dudu Nkabinde did not want to assist me. Gave me attitude when I informed her that I cannot confirm my card details with her. I told her to draw new security questions and she just kept giving me attitude. Does not want to transfer the call to another consultant or her line manager to assist. She then kept quiet and ignored me. Horrible service from Standard Bank and I've held an account with them for 17 years.