Drunk Call Center Agent

Item: Standard Bank
Rating: 1
Author: Katie P

Worst service to try sort out a deceased estate, the woman from the call center sounded drunk and kids crying in the back ground. Have been trying to get information for documents that is needed for SARS and there is absolutely no way to get a hold of the executor of the estate or get a contact detail. The call center agents are completely useless!!!!!!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

10 Oct 2022, 14:54

Hi Katie

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply10 Oct 2022, 14:54

Official

Katie P's updateReviewer Update

12 Oct 2022, 12:06

And still no feedback, not even emailing helps. I will be reporting this to the ombudsman.

Katie P's update12 Oct 2022, 12:06

Reviewer Update

And still no feedback, not even emailing helps. I will be reporting this to the ombudsman.

Standard Bank's replyOfficial

12 Oct 2022, 12:21

Hello Katie

We apologize that no feedback has been provided, we will do a follow on our previous escalation.

We will be taking a closer a look and will get back to you shortly.

Kindest regards, Standard Bank Hello Peter Team ***

Standard Bank's reply12 Oct 2022, 12:21

Official