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Tanya V

1 reviews | Active since Jul 2016

13 Aug 2020, 12:20

Drowning in unnecessary fees.

I've arranged for a payment holiday on my standard bank products:

Vehicle finance Credit card Overdraft

Every month sbsa vehicle finance debited my account with R348. 00 and then unpaid the debit order at a cost of R147. 00

My payment holiday was approved why would you try and make ekstra money in times like these.

Im back at work from 1 August 2020 but it seems like this Month is going to be a nightmare. When my salary gets paid into my SBSA current account the first R4000 will go straight to my banking fees etc. I don't understand why they can't just increase the overdraft limit to R44000 in order for me to gradually get back on feet again. I understand that I have to pay the finance charge of my owerdraft but surely the bank understand that work without pay had a big effect on all of us.

Same with my credit card. Again finance charge and banking fees of over R5000. Why can they just increase my limit to R65000 and again allow me to gradually pay is back.

I very grateful that standard bank assisted me during these difficult times but how I have to fix everything in the fist month.

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Replies (1)
Standard Bank
Standard Bank's reply13 Aug 2020, 13:25
Official
Dear Shannelle

Thank you for posting your comments. 
Your matter was escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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