MF
Mike F
1 reviews | Active since Mar 2015
07 Jul 2024, 08:07
Dropped the ball
Painfully slow process in taking responsibility for dropping the ball in terms of protecting my Current account from being plundered through multiple unauthorised transactions in December 2023
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
07 Jul 2024, 08:13Dear Mike,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2024, 08:13
Official
Dear Mike,
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
MF
Mike F's updateReviewer Update
08 Jul 2024, 13:18Saw the call Tried to call back. Once again into the call centre… round and round the merry go round.
Last week I left a specific time window within which I waited to take the SB follow up call
Please leave a message in this forum to explain the progress made so far to resolve this matter
Six plus month now, is an incredibly long time to bring this to a satisfactory conclusion
Last week I left a specific time window within which I waited to take the SB follow up call
Please leave a message in this forum to explain the progress made so far to resolve this matter
Six plus month now, is an incredibly long time to bring this to a satisfactory conclusion
MF
Mike F's update08 Jul 2024, 13:18
Reviewer Update
Saw the call Tried to call back. Once again into the call centre… round and round the merry go round.
Last week I left a specific time window within which I waited to take the SB follow up call
Please leave a message in this forum to explain the progress made so far to resolve this matter
Six plus month now, is an incredibly long time to bring this to a satisfactory conclusion
Last week I left a specific time window within which I waited to take the SB follow up call
Please leave a message in this forum to explain the progress made so far to resolve this matter
Six plus month now, is an incredibly long time to bring this to a satisfactory conclusion
MF
Mike F's updateReviewer Update
08 Jul 2024, 14:43Sure Tuesday 9 July Between 07.00 - 09.00r
Will be standing by to take your call
With kind rgds.
Mike
Will be standing by to take your call
With kind rgds.
Mike
MF
Mike F's update08 Jul 2024, 14:43
Reviewer Update
Sure Tuesday 9 July Between 07.00 - 09.00r
Will be standing by to take your call
With kind rgds.
Mike
Will be standing by to take your call
With kind rgds.
Mike
MF
Why am I not surprised at this casual indifference
Mike F's updateReviewer Update
09 Jul 2024, 08:58- I hate to tell you this . THE STANDARD BANK PLEASE NOTE : your message above, sent on the 8th of July refers to an appointment to commence on the 7th of July at 09.00. Huh?
Why am I not surprised at this casual indifference
MF
Mike F's update09 Jul 2024, 08:58
Reviewer Update
- I hate to tell you this . THE STANDARD BANK PLEASE NOTE : your message above, sent on the 8th of July refers to an appointment to commence on the 7th of July at 09.00. Huh?
Why am I not surprised at this casual indifference
MF
Mike F's updateReviewer Update
09 Jul 2024, 09:18Dear Standard Bank
I refer to the bank ***** which took place in December 2023. Case no 043456.
I thank you for calling and as a long standing customer of Standard Bank (55 plus years)
Holding a variety of long standing accounts, I trust this matter will be resolved to my satisfaction
With kind rgds.
Mike ***an
I refer to the bank ***** which took place in December 2023. Case no 043456.
I thank you for calling and as a long standing customer of Standard Bank (55 plus years)
Holding a variety of long standing accounts, I trust this matter will be resolved to my satisfaction
With kind rgds.
Mike ***an
MF
Mike F's update09 Jul 2024, 09:18
Reviewer Update
Dear Standard Bank
I refer to the bank ***** which took place in December 2023. Case no 043456.
I thank you for calling and as a long standing customer of Standard Bank (55 plus years)
Holding a variety of long standing accounts, I trust this matter will be resolved to my satisfaction
With kind rgds.
Mike ***an
I refer to the bank ***** which took place in December 2023. Case no 043456.
I thank you for calling and as a long standing customer of Standard Bank (55 plus years)
Holding a variety of long standing accounts, I trust this matter will be resolved to my satisfaction
With kind rgds.
Mike ***an
Standard Bank's replyOfficial
09 Jul 2024, 10:24Good day Mike
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the stakeholder has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the stakeholder has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Jul 2024, 10:24
Official
Good day Mike
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the stakeholder has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for reaching out to us.
The matter is currently being treated as a priority.
Due to the complexity of the matter the stakeholder has advised that the estimated turn around time is 7 business days.
We will revert with feedback as soon as a conclusion has been reached.
We value and appreciate your patience and understanding.
Kind Regards
Standard Bank Hello Peter Team
***