DREADFUL SERVICE AT ALL LEVELS

Seems they do not care if they receive b reviews. After writing a review as I was getting no where with the bank trying to sort out issues while living abroad. Within 48 hours I was contacted and informed my complaint was referred to Bayside Branch Manager. He requested contact details which I duly emailed. I thought well maybe I can finally sort things out. WRONG. No response from the manager. Emailed complaints again and no response. They try and make themselves look good by responding to the reviews but once they have done that they don't seem to resolve the issues and just ignore the customers. Very frustrating that a bank that used to provide excellent service has deteriorated so badly.