1 reviews | Active since Feb 2017
Dreadful Service
<p>My Mother is 99, she wants to use online banking at Standard Bank. I have a POA and am her son. I defy anyone to get through to Tokai Branch by telephone. I also find their call Centre impossible to get hold of. I eventually got hold of a lady in complaints. She said my Mother must go to the branch......... at age 99 after a lifetime as a Standard Bank client. Appalling.</p>
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I managed to get the Tokai Branch telephone number with difficulty though. The First Lady who answered at Tokai was also not prepared to commit until I insisted on a decent response. After insisting she put me through to a very helpful lady who sorted everything out. Except, she promised to send a person to visit my Mother to sign forms allowing the use of online banking. No one has contacted her. I am not holding my breath as Standard Bank are service shockers in my view. Meanwhile no payments or transfers can be made online. So we do have an online service but cannot use it ......
I managed to get the Tokai Branch telephone number with difficulty though. The First Lady who answered at Tokai was also not prepared to commit until I insisted on a decent response. After insisting she put me through to a very helpful lady who sorted everything out. Except, she promised to send a person to visit my Mother to sign forms allowing the use of online banking. No one has contacted her. I am not holding my breath as Standard Bank are service shockers in my view. Meanwhile no payments or transfers can be made online. So we do have an online service but cannot use it ......
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
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Best regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Still cannot use internet banking to pay people ...
Still cannot use internet banking to pay people ...