Dreadful Service

I had an accident on 19 January and processed the claim on the 20th January. Up until today the 10 February I have had not had any satisfactory service and I have even went far as requested Kyle to remove Shameera from contacting me as she is rude. I am told my car has been written off (a week ago) but nothing further. Some companies finalise the whole process within a week but Std Bank takes more then a month. <br> Majority of the time it is me who follows up on my claim and I leave messages of which only 30% are attended to.