Dragging their feet in solving the case

Item: Standard Bank
Rating: 1
Author: Slindile N

I'm disappointed with Standard Bank ***** department. They pride themselves as the bank for the people but they don't care. Still today the case in not resolved. They're not willing to solve this case as they're dragging their feet. I have sent emails but no response. When I call they give me sob stories .

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

12 Oct 2023, 13:44

Dear Slindile

Thank you for reaching out to us.

Please note that this matter will be escalated to our team.

We will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
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Standard Bank's reply12 Oct 2023, 13:44

Official

Dear Slindile

Thank you for reaching out to us.

Please note that this matter will be escalated to our team.

We will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

Standard Bank's replyOfficial

12 Oct 2023, 15:55

Dear Slindile

Thank you for taking our call.

Please note that we will need to escalate this matter to our ***** team.

We will be in touch with further feedback.

Kind regards

Standard Bank Help Centre
***

Standard Bank's reply12 Oct 2023, 15:55

Official

Slindile N's updateReviewer Update

12 Oct 2023, 16:00

I'd appreciate it. Thank you for calling as promised. But I need this matter solved as soon as possible.

Slindile N's update12 Oct 2023, 16:00

Reviewer Update

I'd appreciate it. Thank you for calling as promised. But I need this matter solved as soon as possible.

Standard Bank's replyOfficial

12 Oct 2023, 16:05

Certainly, our team are on it and promise to contact you as soon as we have feedback.

Standard Bank's reply12 Oct 2023, 16:05

Official

Certainly, our team are on it and promise to contact you as soon as we have feedback.