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1 reviews | Active since Nov 2013

09 Jan 2019, 16:29

Dragging and slow atm query of jammed withdrawal

Atm jammed my withdrawal. Went to branch to logged query. This was on the 27/12/2018. Was told and sms that query would be resolved on the 09/01/2019. Came to branch and was told that nothing was on the system. This is my money that i patiently have to wait on mercy of an employee not communicating.

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Replies (2)
Standard Bank
Standard Bank's reply10 Jan 2019, 05:32
Official
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jan 2019, 08:58
Official
Dear  O 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen
Complaint Resolution Centre
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