Drafting of wills

I asked the bank to draft a will for my wife and myself and told them what i want included in the will. When i get the will to read there is nothing in there that i had asked for. I phoned the wills division and spoke to a lady and told her the reason for my call. She told me they are busy drafting our wills which i questioned as we already have the wills to read and sign. I then asked her to email me a copy of the will in order for me to read through it and make sure it is what we want, Needless to say she has not sent them. This is an important document but the bank seems so casual about everything