Draconian authentication process...customers don't even know the answers!

Internet banking down for hours. I phone to find out why, and get a draconian authentication process to check whether I am the account holder. Unfortunately, for Standard Bank they will lose customers over this, as both my husband and myself fail our own security questionnaires! They ask questions such as when I was a director of a company I have no recollection of, it was so so so long ago. My husband's employer put them on different payroll depending when it suited them, I'm guessing for cost distribution, so when asked what your previous two employers are, you cannot answer. They also ask if you were a director, and the company gives you a business card with director on, but does that mean it's a title, and if not you didn't get any shares....so does that make you a real director. Then they ask you when....it also was in the dark ages. I do think customers need to be able to alert Standard Bank, when they repeatedly fail the authentication process, to not ask the same question each time we call. If I didn't have the answer last time, and the business is closed, and delisted, I won't have the answer again this time!! Straight and simple!

Standard Bank, please get your internet banking up and running, it's been all day, and month end is just not on! Very unprofessional, and the stress of dealing with this stupid draconian questions is proving to be the loss of a customer of 40 years!!!