DOUBLE WITHDRAWAL FEES & RIDICULOUS HONOURING FEES

Can someone at STANDARD BANK please respond to clients' emails. Firstly, my account was debited R132.00 which they called it's an honoring fee as my account was over/short with R9.00 when I paid for petrol. I requested them to advise on how they could take away R132.00 without my approval when I am short of R9.00 on my account. This is a SEPT 2022 query; till today no one has come out with a better explanation and my account has not been refunded. Forward to 14 Jan 2023, they debited from my account x2 withdrawal fees. How do you explain that one STD bank. I, so as many clients out there invested a lot of into your institution, some don't check their bank statements, and some like me, who invest and needs every cent they do. I have sent emails to you, but no one is responding.