1 reviews | Active since May 2017

22 Nov 2017, 07:30

Double transaction

Good day

Once again I have the same issue but this time with my cc.

The woolworths transaction for 568 was done on the 17 and I received the SMS confirming. On the 21 nov my balance is once again low with the transaction reflecting on the statement with 518 less. The 50 less was for Delivery which I wasn't charged for.

I am tired of standard. Woolies normally reserves the money and then it reflects. But I should have money less in my account.

Standard always does this. I just complained about the last transaction on my Cheque account few days ago. What's gonna happen with Black Friday.

I WANT MY MONEY BACK

0
Replies (2)
Standard Bank
Standard Bank's reply22 Nov 2017, 11:07
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 22 November 2017.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

's update22 Nov 2017, 13:53
Reviewer Update
Also an amount of 112 which SMS showed while back came off. It is like money is coming off twice on my account. Please reverse it. The money is reserved. Which should not come off twice. Smses shouldn't be said then. So I think I have money or. Specific amount which isn't the case. Standard has a terrible banking service. No wonder you were rated worst bank ion social media