1 reviews | Active since Apr 2011
Double the price you promised
<p>I signed up for U count rewards and got my welcoming email today. Given the fact that I am waiting for the card to be delivered, I will only be able to activate the service when it arrives (within the next 21 days).</p> <p> </p> <p>Website says R20/month but the welcoming email says R40 to be debited next month. Please explain this to me. I better not be paying more than the advertised price. And I certainly should not be paying for a service I am not able to use yet. So please explain this to me. Would love to know which part of the CPA is being transgressed.</p> <p> </p>
Good day Tamsyn
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
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Good day Tamsyn
Thank you for your posting.
We apologise that you have experienced this incident.
Your comments have been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Tamsyn
As per your discussion with our U count department we trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Tamsyn
As per your discussion with our U count department we trust that you are satisfied with the final outcome.
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for the prompt assistance. Your social media team are much better than my previous interactions. Well done on the improvement!
Thank you for the prompt assistance. Your social media team are much better than my previous interactions. Well done on the improvement!