Double Standard Dishonest Organisation

So I am waiting for close to two weeks now for a deposit to reflect in my account. The depositor has now made journeys to the bank to get this rectified and is being given a BS story. My money was promised to be cleared last week Thursday and I am still waiting. Now I am getting told by the customer service team that it has been escalated. and that I HAVE TO CALL THEM BACK IN 24 HOURS. This after their service has failed to deliver on their promises. So either someone does know what they are talking about or I am being taken for a ride. This type of service is pathetic. I mean when money is owed, I receive 2 calls everyday, an email and an sms. When the ball is in their court, I get the middle finger. No more trust in this company and I have been with Standardbank since I was a child. This type of **** is really leading me to change my bank. This is really upsetting. What is meant to be an immediate transaction has now taken close to two weeks and still I am sitting here wondering if I am ever going to see this money.