MC
Melusi C
1 reviews | Active since Jun 2018
27 Feb 2024, 08:59
Double Settling Standard
I am quite disappointed at Standard Bank. I wanted to settle my credit card today but I was only informed of the 60% discount 12 of Jan 2024 (and that’s when I called to make arrangements) where as the discount started in December 2023 and I was not informed. Now I requested an extension from them and now they are refusing. They saying the new discount is 40% and I just feel like they are shifting goal posts. I am a good payer and I am making efforts here to settle but they not coming to the party. These are double standards.
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Replies (5)0
Replies (5)
Standard Bank's replyOfficial
27 Feb 2024, 09:06Dear Melusi,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply27 Feb 2024, 09:06
Official
Dear Melusi,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
MC
Melusi C's updateReviewer Update
28 Feb 2024, 08:12I will hear from you, Thank you. I just don’t want to feel like my bank is discriminating against me. All I am saying is I needed an extension because the collections department told me on the 12 of Jan about the discount and that’s when I called in seeking to make arrangements, why wasn’t I told in December when I called? In December I got my 13th cheque.. I could have settled the card. And now when I ask for an extension it’s a big deal. That is not fair and it is shifting goal posts.
MC
Melusi C's update28 Feb 2024, 08:12
Reviewer Update
I will hear from you, Thank you. I just don’t want to feel like my bank is discriminating against me. All I am saying is I needed an extension because the collections department told me on the 12 of Jan about the discount and that’s when I called in seeking to make arrangements, why wasn’t I told in December when I called? In December I got my 13th cheque.. I could have settled the card. And now when I ask for an extension it’s a big deal. That is not fair and it is shifting goal posts.
Standard Bank's replyOfficial
28 Feb 2024, 09:22Dear Melusi,
Thank you for taking our call and providing clarity on this matter.
There seems to have been a network barrier however we will be escalating this matter and will provide feedback.
Our team will reach out to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call and providing clarity on this matter.
There seems to have been a network barrier however we will be escalating this matter and will provide feedback.
Our team will reach out to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply28 Feb 2024, 09:22
Official
Dear Melusi,
Thank you for taking our call and providing clarity on this matter.
There seems to have been a network barrier however we will be escalating this matter and will provide feedback.
Our team will reach out to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call and providing clarity on this matter.
There seems to have been a network barrier however we will be escalating this matter and will provide feedback.
Our team will reach out to you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
MC
Melusi C's updateReviewer Update
28 Feb 2024, 09:33Thank you so much.
MC
Melusi C's update28 Feb 2024, 09:33
Reviewer Update
Thank you so much.
Standard Bank's replyOfficial
28 Feb 2024, 09:47Dear Melusi,
You are welcome.
Our team will reach out once we have obtained a resolution on this matter.
Have a great day further
Kind regards,
Standard Bank Hello Peter Team
***
You are welcome.
Our team will reach out once we have obtained a resolution on this matter.
Have a great day further
Kind regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply28 Feb 2024, 09:47
Official
Dear Melusi,
You are welcome.
Our team will reach out once we have obtained a resolution on this matter.
Have a great day further
Kind regards,
Standard Bank Hello Peter Team
***
You are welcome.
Our team will reach out once we have obtained a resolution on this matter.
Have a great day further
Kind regards,
Standard Bank Hello Peter Team
***
Best regards,