Double payment for loan account
On the 07/11/2020 I received a call from collections department in connection with my loan account which did not go out on the normal date and they called me to make an arrangement for another date. Firstly I asked the lady Rebecca who called as to why did the loan not come back unpaid and she said it would not only if there were funds then it would be paid. This was wrong as before I was also late on a payment and it came back unpaid. Then she said I have to set another date and I asked her if funds go into the account will it not automatically come out and about 3 times I asked her this and she assured me no it will not. So she said I had to set another date and did so. On 14/11/2020 there were funds paid in my account and the account was double debited for the payment which was missed and the date I was forced to set to come out. From the 14/11/2020 I've been calling all standard bank numbers as no one can assist and they even said that branch won't be able to assist me and I should send a mail to collections department and did so and get a response. We won't be able do do anything as no funds reflect a double payment and until then nutting can happen. I had funds lent to me to pay my account and my car through FNB and now I'm about to lose my car because of standard bank and this usless Rebecca staff member who doesn't even know how an account works. Some assistance in this will be highly appreciated.
Regards
Dinesh *** ***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
***********
Thanks for the response but a matter of urgency was the past Saturday already and standard bank staff are pathetically *********** as all they say is they cannot assist.
Can I request the telephone recording for above conversation with Rebecca as she did say at the beginning of the call it can be made available upon request so now I need this before 9am today to take this matter further as I do not see the fu ds reversed in my account yet.
Standard bank and Rebecca will definitely be held responsible for my car payment and any other which Was caused by this uneducated process.
Please mail it to me ***
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Dinesh Sewpersadh
Thanks for the response but a matter of urgency was the past Saturday already and standard bank staff are pathetically *********** as all they say is they cannot assist.
Can I request the telephone recording for above conversation with Rebecca as she did say at the beginning of the call it can be made available upon request so now I need this before 9am today to take this matter further as I do not see the fu ds reversed in my account yet.
Standard bank and Rebecca will definitely be held responsible for my car payment and any other which Was caused by this uneducated process.
Please mail it to me ***
***
Dinesh Sewpersadh
This is the bull**** reply I get from standard bank.
have requested a refund to be done urgently so we will be refunding two instalments because payment holiday was granted, I do apologies for any inconvenience caused.
How the hell will they do it in 2 installments after all it was caused by a stupid employee and not the covid 19 holiday.
Standard bank are really a bunch of dumb *******.
Regards
Dinesh
***
This is the bull**** reply I get from standard bank.
have requested a refund to be done urgently so we will be refunding two instalments because payment holiday was granted, I do apologies for any inconvenience caused.
How the hell will they do it in 2 installments after all it was caused by a stupid employee and not the covid 19 holiday.
Standard bank are really a bunch of dumb *******.
Regards
Dinesh
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