YA
Yusuf A
1 reviews | Active since Mar 2021
03 Mar 2021, 22:50
Double payment and disgusting waiting period to speak to consultant!
I just checked my bank statement and saw a payment I made got deducted twice!! Tried calling standard bank on ***to report it and spent more than 20 minutes to speak to a consultant and still didn’t get through to them and eventually ended the call after a disgusting 25 minutes of holding on to speak to an consultant! This is pathetic and Standard Bank needs to put the money back into my account that they conveniently just took out of my account!
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Standard Bank's replyOfficial
03 Mar 2021, 23:13Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply03 Mar 2021, 23:13
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***