SR
Stacey R

1 reviews | Active since Sept 2012

17 Apr 2015, 07:58

Double Deduction

I paid for holiday accommodation via [URL Removed]<br> All was well until I checked my bank statement yesterday. I was doubled deducted. It is the middle of the month and now I have no money until payday. I phoned [URL Removed] and the lady said that they had a problem with standard bank. ALL their customers were double deducted. [URL Removed] are also a customer of standard bank) I want my money back.<br> Whats worrying me is that standard bank let the amount go through over and beyond my overdraft! Surely you have a limit in place to stop this kind of thing from happening!!! Whats to stop some ********** amount in the millions going off my account?????<br> <br> Not impressed with Standard Bank. I have 2 accounts with you and my Bond is with you too... Come the new month you will have lost a customer if this is not sorted out. I hear I can just phone FNB and they will switch my account seamlessly....<br> <br> UPSET!

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Replies (1)
Standard Bank
Standard Bank's reply17 Apr 2015, 14:14
Official
Hello StaceyStu,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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